DreamTrak

Legal · Your data

Data and Account Deletion

You can close your DreamTrak account and erase your personal data whenever you choose: in a few taps, or by writing to us if you can no longer sign in.

This page explains how, what goes, and the few records the law asks us to keep.

At a glance

In the app, in a moment

Settings → Delete Account closes your account straight away.

Locked out? Write to us

We’ll confirm it’s you and complete the deletion within 30 days.

Everything personal goes

Your profile, diary, voice notes, conversations, community posts and settings.

Only what the law needs stays

Purchase and payout records we must keep, and nothing that isn’t required.

On this page
  1. 01Your account and your data go together
  2. 02Delete it yourself
  3. 03If you can’t sign in
  4. 04What’s deleted
  5. 05What we keep, and why
  6. 06Before you delete
  7. 07Questions

01

Your account and your data go together

In short

Deleting your account is how you delete your data. One doesn’t stay without the other.

Your data exists to power your account, so the two are removed together. Deleting your account erases or anonymises the personal data tied to it, and there’s no option to keep the account while wiping what’s in it. Deleting from the app, from our website or by email all lead to the same result: full, permanent deletion.

02

Delete it yourself

In short

If you can sign in, delete from Settings in the app, or from your account settings on our website.

In the app

  • Open DreamTrak and sign in.
  • Go to Settings → Delete Account.
  • Confirm, and your account is closed.

On our website

Sign in, open your account settings and choose to delete your account.

Want a copy first? Settings → Privacy in the app lets you download your data.

03

If you can’t sign in

In short

Write to our privacy team from the email address on your account. We’ll confirm it’s you and complete the deletion within 30 days.

Maybe you’ve lost your password, or you signed up with Apple, Google or Facebook and no longer have that login. and ask us to delete your account.

Tell us the email address, or the Apple, Google or Facebook account, you signed up with. We may ask you to confirm that the account is yours, so that nobody else can have it deleted. We complete verified requests within 30 days.

04

What’s deleted

In short

Everything personal tied to your account is deleted or anonymised within 30 days.
  • Your profile, display name and photo.
  • Your account settings and preferences.
  • Your diary entries, dreams and voice notes.
  • Your practice progress and intentions.
  • Your conversations with Teema and your voice check-ins.
  • Your community posts, comments, reactions and follows.
  • The sign-in identifiers linked to your account.

05

What we keep, and why

In short

Only what the law requires: purchase and payout records, a record of your consent choices, and anything under a legal hold.
  • Purchase and payout records, for as long as tax, accounting and anti-fraud laws require.
  • A record of your consent choices, kept for three years so we can show we respected them.
  • Anything we’re required to keep by a legal hold or court order, or need in order to investigate fraud.
  • Copies in encrypted backups, for a short time until those backups are overwritten.

Each is deleted once the reason for keeping it ends. The full retention table is in our Privacy Policy.

06

Before you delete

In short

Deletion is permanent. It doesn’t cancel an App Store or Google Play subscription, so cancel that separately.

Deletion can’t be undone. A deleted account and its data can’t be restored.

Deleting your account doesn’t cancel a subscription billed through the App Store or Google Play. Cancel it in your Apple or Google account. If you subscribed on our website, cancel in your account settings there before you delete.

Download anything you’d like to keep first, from Settings → Privacy in the app.

07

Questions

In short

Our privacy team can help with anything about deleting your data.
Privacy team
In the app
Support → Contact Us
Operator
Soul Science LLC