Refund Policy

DreamTrak purchases are final. Traks, bundles, subscription payments, Teema voice plans and extra Teema minutes open the moment you pay, so we don't refund them, including partly used months and unused minutes. The full wording is in our Terms of Service, under Purchases, subscriptions and refunds.

Try before you buy -- Trak 1 (The Yellow Nexus) is completely free. Explore it for as long as you like before you buy anything else.

Charged twice, charged by mistake, or can't open something you paid for? Contact us through the form on our Support page with your receipt or transaction reference, and we'll put it right.

Bought in the app? Purchases made through the Apple App Store or Google Play are processed by Apple or Google, and any refund request for them is decided by Apple or Google under their own policies, not by us. If they refund a purchase, we remove what it paid for, including any Teema minutes it added.

Stopping a subscription -- cancelling stops the next charge. You keep access until the end of the period you've already paid for, but that period isn't refunded.

Nothing here affects rights your local law gives you if something you bought is faulty or not as described.