01
Who holds the data
In short
DreamTrak is operated by Soul Science LLC. Its registered address is in our Terms of Service.
Member data is stored with the providers listed on our Subprocessors page, principally our database provider, Supabase, in the United States. Diary text is encrypted inside the app before it’s saved.
02
The legal process we require
In short
| What’s requested | What we need |
|---|---|
| Basic account information, such as email address and when the account was created | A valid subpoena, court order or equivalent legal process |
| Records about account activity, such as sign-in times and any IP addresses we still hold | A court order, or equivalent legal process |
| Content, such as diary entries, conversations with Teema and community posts | A search warrant, or equivalent legal process issued on a showing of probable cause |
| Information in real time | The legal authority the law requires, and only where it’s technically possible |
Basic account information, such as email address and when the account was created
- What we need
- A valid subpoena, court order or equivalent legal process
Records about account activity, such as sign-in times and any IP addresses we still hold
- What we need
- A court order, or equivalent legal process
Content, such as diary entries, conversations with Teema and community posts
- What we need
- A search warrant, or equivalent legal process issued on a showing of probable cause
Information in real time
- What we need
- The legal authority the law requires, and only where it’s technically possible
Requests must be valid under the law that applies to them. Authorities in other countries should use a mutual legal assistance treaty, letters rogatory or another recognised international route, unless a law that applies to us allows a direct request.
We review every request. Where one is too broad, unclear or not properly issued, we’ll object to it or ask for it to be narrowed.
03
Emergency requests
In short
Where there’s an imminent risk of death or serious physical injury, we may disclose information to a government authority voluntarily, case by case and as the law allows, if we believe in good faith that it’s needed to prevent the harm. Send emergency requests to our legal team with the subject line “EMERGENCY REQUEST”. We can’t promise a response time. Emergency requests are handled by the staff on duty during business hours.
04
Telling members
In short
Our practice is to notify members of requests for their data before disclosure, so they can challenge the request. We won’t do so where the law prohibits it, or where we believe in good faith that notice would put someone at risk of harm or compromise an investigation, for example by risking the destruction of evidence. Where a non-disclosure order applies, we notify once it ends.
05
Preserving data
In short
We honour formal preservation requests. Preservation doesn’t mean disclosure: it keeps the named account’s existing data from being deleted for 90 days, which can be extended once, while the appropriate legal process is obtained.
06
How to send a request
In short
We accept legal process by email to . We don’t accept it through social media, community posts or in-app messages. Please include:
- the full name of the requesting agency, and contact details for the officer issuing the request;
- a signed copy of the legal document on official letterhead;
- the account concerned, identified by the member’s email address or DreamTrak account ID; and
- a specific, narrow description of the records sought, and the time period they cover.
Where the law allows, we may ask for reasonable costs of responding to be reimbursed.
07
If you’re a member
In short
Download a copy of your data from Settings → Privacy in the app, or ask our privacy team. Your rights are set out in our Privacy Policy.
08
Contact
In short
- Legal process
- Members’ own data