I Can't Sign In to My Account

Almost every sign-in failure falls into one of four buckets. Work through them in order — most people are unblocked at step 2 or 3.

1. Confirm which email you used

DreamTrak accounts are tied to the email address you signed up with. If you originally signed in with Apple, your account email is whatever Apple shared with us at signup (often a private-relay address) — not your personal email.

• Open the app's sign-in screen and tap Sign in with Apple or Sign in with Google instead of typing an email.
• If your phone has multiple Google accounts, pick the one you originally used. Picking the wrong one creates a brand-new account instead of finding your existing one.

2. Reset your password

1. 1On the sign-in screen, tap Forgot password.
2. 2Enter the email address from step 1.
3. 3Check your inbox AND your spam / promotions folder. The reset email arrives within 2 minutes from no-reply@mydreamtrak.com.
4. 4Open the link, choose a new password, and sign in.

3. Reset email not arriving

If you don't see the email after 5 minutes:

• Check spam, promotions, and the All Mail folder. Reset emails are short and look transactional — exactly what aggressive spam filters dislike.
• Add no-reply@mydreamtrak.com to your contacts and request the reset again.
• Corporate / school email: many work accounts block transactional mail. Try a personal address — if you signed up with a personal one, that's the one to use.
• If you signed in with Apple and chose Hide my email, password reset doesn't apply. Use Sign in with Apple instead and Apple will route you in.

4. Still locked out

If nothing above works, contact support with:

• The email you believe you signed up with
• Whether you originally used Apple, Google, or email/password
• The approximate date you created the account
• Your country and the app store you downloaded from

We can locate your account from any two of those four. We will never ask you for your password — anyone claiming to be DreamTrak and asking for your password is not us.