Voice Companion Troubleshooting

If the Voice Companion is not working as expected, here are the most common issues and their solutions.

No voice audio during practice: First, ensure your device volume is turned up and not set to silent or vibrate mode. Check that the Voice Companion is toggled on in Profile then Voice Companion settings. If you recently changed voice profiles, toggle the companion off and on again to refresh the connection.

Voice is choppy or cuts out: The Voice Companion requires a stable internet connection because it processes guidance in real time using ConvAI. Switch to WiFi if you are on cellular data. Move closer to your router if the signal is weak. Close other apps that may be consuming bandwidth.

Voice does not match selected profile: After changing your voice profile, close and reopen the practice screen. The new profile loads at the start of a fresh session, not mid-practice.

Voice Companion option not appearing: Ensure your app is updated to the latest version. The Voice Companion requires a current build of DreamTrak. Check the App Store or Google Play for available updates.

Subscription not recognized: If you have purchased a voice plan but the app does not reflect it, try restoring purchases from Profile then Restore Purchases. If the issue persists, contact our support team via the contact form on our Support page with your purchase receipt.

For any unresolved issues, our support team is available to help at our support team via the contact form on our Support page.