Gift Refunds and Cancellations
1 min read
A gift is a purchase like any other, so it's final: gifts aren't refunded and can't be exchanged for cash, before or after they're claimed. The person who paid for a gift is the only one who can ask about it.
Wrong email, or not claimed yet? If you typed the wrong email, or your gift hasn't been claimed, contact us through the form on our Support page with your receipt, before anyone claims it, and we'll help you send it to the right person. The Trak stays the same; only who receives it changes.
Claim window -- a gift can be claimed for 90 days. If yours hasn't been claimed by then, contact us and we'll help you send it to someone else.
They already have that Trak? Contact us before they accept it and we'll help you send it to someone else instead.
Bought through the App Store or Google Play? Apple or Google decide any refund request for purchases made through them. If they refund a gift, the money goes back to the person who paid, and the gift is withdrawn.
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